Supported:Documentation
From Freeside
Contents
Support
Normal / non-emergency support
All support contracts
- Email support@freeside.biz
Silver and above support contracts
- Phone and IM support available Mon-Fri:
- 9am - 8pm Eastern
- 6am - 5pm Pacific
- Phone +1 415 462 1624 ext 2
- Instant messenger
- MSN support@freeside.biz
- Yahoo freesidehelp
- AIM freesidehelp
Emergency support
- Call +1 415 462 1624 ext 5 and leave a message. Please make sure to include:
- Your name and direct contact phone number where you can be reached immediately to obtain any necessary information about the problem.
- Your company name (or if you are a subcontractor, the company name which has an active support contract with us).
- Detailed information about the problem and/or a ticket number with further information.
Unofficial support
Although some company employees may be present on IRC at irc.oftc.net channel #freeside and may be able to assist you on occasion, we do not make an official commitment to monitor the channel on a consistent basis, and it is NOT considered an official support channel. Use one of the direct communication methods above if you require assistance.
Firewall configuration
Please restrict our sensitive access to your network to the following IP addresses:
- 208.106.5.15
- 208.106.5.95
- 74.218.102.218
- 75.151.221.65
- 68.156.170.9
Documentation
- User's Guide
- Administrator's Guide
- Templates used and their fill in variables.
- Accounting Guide
Changelog
This page is part of the Freeside Context Sensitive Help. Please review the Editing Guidelines before making modifications to this page.
