1 Day Wisp Training

Overview

Freeside training will be a 1 day course geared towards WISPs.

Starting off we will go over day to day operations and how Freeside can help centralize tasks and operations. Related features like our integrated ticket system and the customer-facing portal will also be covered.

Next, we will cover multi-company operations, customer referrals, employee/agent commissions, access control and the reseller capabilities of our system.

Finally, we will cover WISP-specific operations including FCC 477 reporting and filing, Tower/AP/Router/IP management, RADIUS and provisioning.

Details

Freeside Basics

• Introduction / overview
• Create customers
• Maps and Google Earth
• File uploads, notes, etc...
• Customer classes, reports, tags
• Packages, services and exports
• Reporting options
• Billing basics
• Taxes

Ticketing and Customer Management

• Ticketing Basics
• Search capabilities
• Customer Portal and branding

Automation

• Billing events
• Messages and tasks
• Targeted marketing
• Suspensions and cancellations

Customer Referrals, Resellers and Commissions

• Resellers,agents
• Employee Groups / ACL's
• Customer referrals
• Agent/Sales person Commissions

ISP Track

• IP management
• Tower management, AP, links etc...
• FCC 477 Reporting
• Customer notifications
• Radius reporting
• DSL / Ikano

Voip Track

• CDR importing
• Basic VoIP billing
• Rate plans
• Bundled minutes
• CDR types