Difference between revisions of "1 Day Wisp Training"
From Freeside
(→Ticketing and Customer Management) |
|||
| (20 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| + | = Currently scheduled courses = | ||
| + | |||
| + | * Monday, October 9th, 2017 - WISPAPalooza - Las Vegas, NV - [https://secure.freeside.biz/selfservice/signup.cgi Register here] | ||
| + | |||
= Overview = | = Overview = | ||
| − | Freeside training | + | Freeside training is a one day course geared towards WISPs. |
Starting off we will go over day to day operations and how Freeside can help centralize tasks and operations. Related features like our integrated ticket system and the customer-facing portal will also be covered. | Starting off we will go over day to day operations and how Freeside can help centralize tasks and operations. Related features like our integrated ticket system and the customer-facing portal will also be covered. | ||
Next, we will cover multi-company operations, customer referrals, employee/agent commissions, access control and the reseller capabilities of our system. | Next, we will cover multi-company operations, customer referrals, employee/agent commissions, access control and the reseller capabilities of our system. | ||
| + | |||
| + | Then, we will go over various options to automate processing reducing overhead for various tasks. | ||
Finally, we will cover WISP-specific operations including FCC 477 reporting and filing, Tower/AP/Router/IP management, RADIUS and provisioning. | Finally, we will cover WISP-specific operations including FCC 477 reporting and filing, Tower/AP/Router/IP management, RADIUS and provisioning. | ||
| + | |||
| + | Time permitting we will also go over VoIP billing and related functionality. | ||
= Details = | = Details = | ||
| Line 14: | Line 22: | ||
* Introduction / overview | * Introduction / overview | ||
* Create customers | * Create customers | ||
| + | * Address standardization | ||
* Maps and Google Earth | * Maps and Google Earth | ||
| − | |||
* File uploads, notes, etc... | * File uploads, notes, etc... | ||
| − | * Customer | + | * Customer classes, reports, tags |
| − | * Packages, | + | * Packages, services and exports |
* Reporting options | * Reporting options | ||
* Billing basics | * Billing basics | ||
| Line 26: | Line 34: | ||
* Ticketing Basics | * Ticketing Basics | ||
* Search capabilities | * Search capabilities | ||
| − | * Customer | + | * Customer portal and branding |
== Automation == | == Automation == | ||
* Billing events | * Billing events | ||
| − | * Messages | + | * Messages |
* Targeted marketing | * Targeted marketing | ||
| − | * Suspensions and | + | * Suspensions and cancellations |
== Lunch break == | == Lunch break == | ||
| Line 40: | Line 48: | ||
* Employee Groups / ACL's | * Employee Groups / ACL's | ||
* Customer referrals | * Customer referrals | ||
| − | * Agent/ | + | * Agent/Sales person Commissions |
== ISP Track == | == ISP Track == | ||
| − | + | * Tower/AP/Address block management | |
| − | * Tower management | + | * FCC 477 reporting |
| − | * FCC 477 | ||
* Customer notifications | * Customer notifications | ||
| − | * Radius | + | * Radius reporting |
| − | |||
| − | == | + | == VoIP Track (Time permitting) == |
* CDR importing | * CDR importing | ||
* Basic VoIP billing | * Basic VoIP billing | ||
Latest revision as of 13:06, 4 April 2017
Contents
Currently scheduled courses
- Monday, October 9th, 2017 - WISPAPalooza - Las Vegas, NV - Register here
Overview
Freeside training is a one day course geared towards WISPs.
Starting off we will go over day to day operations and how Freeside can help centralize tasks and operations. Related features like our integrated ticket system and the customer-facing portal will also be covered.
Next, we will cover multi-company operations, customer referrals, employee/agent commissions, access control and the reseller capabilities of our system.
Then, we will go over various options to automate processing reducing overhead for various tasks.
Finally, we will cover WISP-specific operations including FCC 477 reporting and filing, Tower/AP/Router/IP management, RADIUS and provisioning.
Time permitting we will also go over VoIP billing and related functionality.
Details
Freeside Basics
- Introduction / overview
- Create customers
- Address standardization
- Maps and Google Earth
- File uploads, notes, etc...
- Customer classes, reports, tags
- Packages, services and exports
- Reporting options
- Billing basics
- Taxes
Ticketing and Customer Management
- Ticketing Basics
- Search capabilities
- Customer portal and branding
Automation
- Billing events
- Messages
- Targeted marketing
- Suspensions and cancellations
Lunch break
Customer Referrals, Resellers and Commissions
- Resellers,agents
- Employee Groups / ACL's
- Customer referrals
- Agent/Sales person Commissions
ISP Track
- Tower/AP/Address block management
- FCC 477 reporting
- Customer notifications
- Radius reporting
VoIP Track (Time permitting)
- CDR importing
- Basic VoIP billing
- Rate plans
- Bundled minutes
- CDR types
